Shipping

Full-Tracking Shipping provided for all International Orders*

Upon fulfilment of your order, you will receive a shipping confirmation email containing your tracking number which you can track HERE.

You will be able to track your package all the way to your doorstep. You will know the exact location of your parcel every single step of the way, and you will not need to worry about your package getting lost. Please shop at Slickieslaces with no worries of lost parcel! Delivery Confirmation is also provided by DHL.

*Full-Tracking is provided for the following countries only:

 Austria Australia Belgium
Czech Republic Denmark Finland
France Germany Greece
Hong Kong Hungary Japan
Malaysia Poland Portugal
Russia South Korea Spain
Sweden Switzerland Taiwan
Thailand Turkey U.A.E
United Kingdom United States


UNITED STATES & Rest of the World

International Shipping costs a FLAT FEE OF SGD7.50 (approximately USD5.2). Delivery will be made using DHL. It takes approximately 10-14 working days.

Shipping to Australia, Austria and Greece costs SGD10.00

Please note that if you purchase our cleaning brushes, International Shipping will cost a fee of SGD9.50 for the first brush instead, due to the heavier weight. Additional brushes will cost an additional SGD2.00 of shipping fee.

Your order is protected by our Refund Policy. Get your order or your money back. However, note that Refund Policy is not available in countries with no delivery confirmation. Only countries in the above list will have Refund Policy available for them.

Tracking number will be provided.

SINGAPORE

Normal Mail (Non-Registered) within Singapore is FREE no matter how many pair of laces you purchase. Registered Mail Shipping (SMARTPAC) costs SGD3.80.

Please be advised that delivery is not handled by us, hence we cannot accommodate to requests for delivery to be made at a particular time neither are we able to determine the day and/or time of delivery.

Note that NORMAL MAIL does not come with a tracking number. There is a 0.01% chance that it may get lost. If you do hit the jackpot and your package gets lost, we will not be responsible for it. If you chose normal mail, you acknowledge that you have accepted the risk.

MALAYSIA

Registered Mail (With Tracking) costs SGD3.50 Delivery will be made using DHL.

Shipping to Malaysia takes an average of 7 - 14 working days. We advise you to order your laces in advance during festive seasons.

More information on international orders

Once the package arrives in your country, DHL will hand it over to your local post office (USPS, Canada Post e.g.) for customs processing (if needed) and delivery. The delivery is made by your national postal serviceOnce item has reached destination country, please contact your local Post Office with the Tracking Number. While we indicate that it will take 10-15 working days approximately for the item to reach your address, it may take more than that due to unexpected delays. Delays can occur in transit or holds at the local customs office, so it's possible to take up to 5 weeks (25 working days) for an order to be delivered. 

For some countries, packages will transit at Frankfurt as the sorting centre for international packages for DHL is located at Germany. Do not be surprised if your package ends up at Frankfurt, it will be routed to your country in due time.

Please be advised that delivery is done by your local postal service, and as such we are not able to control when delivery will be made. Please refer to our POLICY on lost registered mails.

We would like to highlight that once the tracking number has been provided therein, registered postage will not be refundable under all circumstances as it is deemed to have been duly delivered. 

Please note that as DHL is a third party company engaged in delivery, by opting for this, you are bound to the terms of engagement as provided by them.

You are to bear any additional charges incurred through customs or taxes.

slickieslaces international shipping delivery process order